Everything you want to know

The Peptide Fairy is a modern telehealth platform focused on personalized wellness, longevity, metabolic health, and peptide-based treatment support. We connect eligible patients with licensed U.S. medical providers who review your health history and determine whether treatment is clinically appropriate. If prescribed, medications may be fulfilled by a licensed pharmacy partner and shipped directly to your door in discreet packaging. Our goal is to make access to high-quality wellness care simple, educational, and personalized, without the long waits and limitations of traditional healthcare settings.

Complete a secure medical intake and identity verification. A licensed provider will review your information and, when required by applicable law or clinical judgment, conduct a live video consultation. A questionnaire alone does not guarantee approval or a prescription. If the provider determines treatment is appropriate and issues a valid prescription, the pharmacy will fulfill and ship it directly to your door. You'll receive tracking information after shipment.

Yes. Telehealth prescribing is legal in the United States when conducted in accordance with state and federal regulations. All providers within our network are licensed in the state where the patient is physically located during their consultation. Depending on your state and treatment plan, additional requirements such as a live video consultation, lab work, or follow-up review may be required before medication can be prescribed.

In some cases, yes. Certain prescriptions may be sent to a local retail pharmacy if clinically appropriate and available in your area. However, many peptide and compounded treatment protocols are prepared through specialized licensed compounding pharmacies that work directly with our provider network.

Clinical services are provided by licensed medical providers. Clinical decisions and prescribing are the sole responsibility of the treating provider.

Pharmacy and prescription fulfillment is handled by licensed U.S. pharmacy partners.

The Peptide Fairy currently operates as a self-pay wellness platform and does not directly bill health insurance providers. In some cases, you may be able to use HSA or FSA funds for eligible services or medications.

You will typically be charged once your provider approves your treatment plan and your prescription is submitted for fulfillment through a licensed pharmacy partner.

Yes. Protecting your privacy is extremely important to us. The Peptide Fairy uses secure, HIPAA-conscious technology platforms designed to help safeguard your personal health information and payment data.

You must be at least 18 years old to use The Peptide Fairy platform and receive treatment through our provider network.

Identity verification helps protect both patients and providers by confirming that medical services and prescriptions are being issued to the correct individual.

The Peptide Fairy currently offers services in many U.S. states through our independent provider network. Availability may vary depending on your location and provider licensing.

In many cases, yes. Certain medications may require an adult signature upon delivery depending on pharmacy policies and shipping carrier requirements.

You can update your payment method through your patient portal or by contacting our support team for assistance.

Our support team is here to help. If you experience issues related to your account, billing, shipment, or treatment process, please contact us directly and we'll work to resolve the issue as quickly as possible. We strive to provide responsive, patient-focused support with a little less stress and a little more fairy dust.

Delivery times can vary based on provider review, pharmacy processing times, medication availability, and shipping location.

If your order has not yet shipped, you may be able to update your shipping address by contacting support as soon as possible.

Reorders and cancellations can typically be handled through your patient portal or by contacting our support team. Orders are one-time purchases and do not renew automatically.

Because prescription medications and compounded treatments are regulated products, they generally cannot be returned or resold once dispensed.